NOVAIR: global support

NOVAIR mobilizes its experts to support you at every stage of your project:

  • Project managers who listen to your needs, addressing technical, economic, and logistical aspects.
  • Design and engineering offices to develop the optimum technical solution.
  • Administrative teams provide logistical support and draft regulatory documents.
  • Engineers and technicians for installation, commissioning, and training.
  • A global network of authorized distributors for international presence.
  • After-sales service providing 24/7/365 maintenance.


NOVAIR After-Sales Service: Expertise and Responsiveness for Your Peace of Mind

At NOVAIR, we are committed to providing state-of-the-art solutions for your medical and industrial gas needs. Our mission is to guarantee the continuity and efficiency of your installations through a comprehensive range of services, provided by teams of specialized technicians and advanced monitoring technologies. Discover our maintenance and support services, designed to give you total peace of mind.

Teams of field and on-call service technicians

Our teams of field service technicians are ready to intervene quickly and efficiently on site. Trained in the latest technologies and the specific features of our equipment, they are ready to carry out preventive maintenance and resolve any breakdowns or malfunctions to minimize service interruptions.

  • Rapid response: Our technicians are strategically located to guarantee optimum response times. A fleet of dedicated, fully-equipped vehicles is at their disposal to serve you better.
  • Technical expertise: Every technician has in-depth knowledge of our products and current standards.
  • 24/7 on-call service: For emergency situations, we offer an on-call service 24 hours a day, 7 days a week, ensuring that critical needs are addressed as quickly as possible.

Remote Support

In addition to our presence in the field, we offer high-performance remote support, enabling many problems to be diagnosed and resolved without delay.

  • Telephone assistance: Our experts are available to guide and assist you over the phone
  • On-line support: Thanks to advanced communication tools, we can offer real-time assistance via chat or videoconference sessions.
  • Remote diagnostics: Our systems enable rapid, precise analysis of problems, often resolving them without the need to travel.

Remote monitoring

For proactive management of your installations, NOVAIR offers the VISIO ACCESS solution, an advanced remote monitoring service, guaranteeing continuous remote surveillance of your medical (oxygen, air, vacuum) or industrial (nitrogen, oxygen) gas production facility.

  • 24/7 monitoring: Our telemetry system offers any user who so wishes permanent monitoring by NOVAIR's technical teams of the status and performance of installed equipment.
  • Proactive alerts: If malfunctions or deviations from normal parameters are detected, alerts are immediately sent to our control center and to your teams.
  • Predictive maintenance: By analyzing data in real time, we can anticipate maintenance needs and intervene before a problem occurs, thus reducing the risk of breakdown.

Why choose NOVAIR?

With NOVAIR, you benefit not only from high-quality solutions, but also from exceptional service, provided by dedicated teams and innovative technologies. We are your trusted partner to ensure optimum performance of your installations.

Contact us today to find out more about our services and how we can help you keep your equipment running smoothly, 24 hours a day, 7 days a week.